:root {
  --red: #d91f32;
  --red-dark: #ad1425;
  --red-soft: #fff0f2;
  --navy: #152238;
  --navy-2: #23334d;
  --ink: #172033;
  --muted: #667085;
  --paper: #f6f8fb;
  --card: #ffffff;
  --line: #e4e9f0;
  --line-strong: #cfd7e3;
  --success: #087f5b;
  --success-soft: #e9f8f2;
  --amber: #a85e00;
  --amber-soft: #fff5dc;
  --shadow-sm: 0 8px 24px rgba(21, 34, 56, .07);
  --shadow-lg: 0 28px 80px rgba(21, 34, 56, .12);
  --radius: 20px;
  font-family: "Noto Sans Thai", "IBM Plex Sans Thai", "Leelawadee UI", Tahoma, sans-serif;
  color: var(--ink);
  background: var(--paper);
  font-size: 16px;
}

* { box-sizing: border-box; }
html { min-height: 100%; scroll-behavior: smooth; }
body { margin: 0; min-height: 100vh; background: var(--paper); color: var(--ink); line-height: 1.55; }
a { color: var(--red-dark); }
button, input, select, textarea { font: inherit; }
button, .button, a { -webkit-tap-highlight-color: transparent; }
button, .button { transition: transform .16s ease, box-shadow .16s ease, background .16s ease, border-color .16s ease; }
button:not(:disabled):hover, .button:hover { transform: translateY(-1px); }
button:disabled { cursor: wait; opacity: .72; }

.demo-ribbon { min-height: 30px; display: flex; align-items: center; justify-content: center; gap: 8px; padding: 5px 16px; background: var(--navy); color: #dbe4f0; font-size: .7rem; font-weight: 800; letter-spacing: .11em; text-align: center; }
.demo-ribbon span { width: 6px; height: 6px; border-radius: 50%; background: #ff5364; box-shadow: 0 0 0 4px rgba(255,83,100,.18); }
.site-header { min-height: 82px; padding: 0 max(4vw, 24px); display: flex; align-items: center; justify-content: space-between; gap: 30px; background: rgba(255,255,255,.94); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 50; backdrop-filter: blur(18px); }
.brand { display: flex; align-items: center; gap: 12px; color: var(--ink); text-decoration: none; min-width: max-content; }
.brand-mark { width: 43px; height: 43px; display: grid; place-items: center; background: var(--red); border-radius: 14px; box-shadow: 0 9px 22px rgba(217,31,50,.22); position: relative; overflow: hidden; }
.brand-mark::before, .brand-mark::after, .brand-mark i { content: ""; display: block; position: absolute; background: white; height: 2px; }
.brand-mark::before { left: 9px; width: 10px; transform: rotate(-12deg); }
.brand-mark i { left: 17px; width: 9px; transform: rotate(62deg); }
.brand-mark::after { left: 24px; width: 11px; transform: rotate(-18deg); }
.brand-copy { display: grid; line-height: 1.1; }
.brand-copy strong { font-size: 1.15rem; letter-spacing: -.02em; }
.brand-copy small { color: var(--muted); font-size: .62rem; text-transform: uppercase; letter-spacing: .1em; margin-top: 5px; }
.site-nav { display: flex; align-items: center; justify-content: flex-end; gap: 8px; }
.site-nav > a, .nav-button { border: 0; background: transparent; color: #445066; text-decoration: none; font-size: .85rem; font-weight: 750; padding: 10px 13px; border-radius: 10px; cursor: pointer; }
.site-nav > a:hover, .nav-button:hover { background: #f2f4f8; color: var(--ink); }
.site-nav .nav-login { border: 1px solid var(--line-strong); color: var(--ink); margin-left: 4px; }
.nav-form { margin: 0; }
.user-chip { padding: 8px 12px; border-radius: 999px; background: var(--red-soft); color: var(--red-dark); font-size: .75rem; font-weight: 800; }
.page-shell { width: min(1240px, 92vw); margin: 0 auto; min-height: calc(100vh - 185px); padding: 56px 0 84px; }
.site-footer { min-height: 110px; border-top: 1px solid var(--line); padding: 28px max(4vw, 24px); display: flex; align-items: center; justify-content: space-between; gap: 24px; background: white; color: var(--muted); font-size: .82rem; }
.site-footer > div:first-child { display: grid; gap: 3px; }
.site-footer strong { color: var(--ink); }
.footer-links { display: flex; gap: 20px; }
.footer-links a { color: var(--muted); text-decoration: none; font-weight: 700; }
.flash-stack { display: grid; gap: 8px; margin-bottom: 22px; }
.flash { padding: 13px 16px; border-radius: 12px; font-size: .88rem; font-weight: 700; }
.flash-success { color: #056548; background: var(--success-soft); border: 1px solid #bce8d8; }
.flash-error { color: #8e1b27; background: var(--red-soft); border: 1px solid #facbd1; }

.eyebrow, .aside-kicker { display: inline-block; color: var(--red); letter-spacing: .15em; font-size: .68rem; font-weight: 900; }
.eyebrow.light { color: #ffb3bd; }
.hero { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(350px, .72fr); gap: clamp(38px, 6vw, 84px); align-items: center; min-height: 600px; padding: 28px 0 48px; position: relative; }
.hero::before { content: ""; position: absolute; z-index: -1; width: 530px; height: 530px; border-radius: 50%; right: -22%; top: -25%; background: radial-gradient(circle, rgba(217,31,50,.08), transparent 68%); }
.hero-kicker { display: inline-flex; align-items: center; gap: 10px; padding: 7px 12px; border: 1px solid #f4c6cc; border-radius: 999px; background: var(--red-soft); color: var(--red-dark); font-size: .67rem; font-weight: 900; letter-spacing: .12em; }
.live-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--red); box-shadow: 0 0 0 5px rgba(217,31,50,.12); }
.hero h1 { margin: 22px 0 24px; font-size: clamp(3.3rem, 6.6vw, 6.6rem); line-height: .98; letter-spacing: -.065em; font-weight: 900; }
.hero h1 em { color: var(--red); font-style: normal; }
.hero-lead { max-width: 720px; color: var(--muted); font-size: clamp(1rem, 1.5vw, 1.18rem); line-height: 1.9; }
.button-row { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 32px; }
.button { border: 1px solid transparent; border-radius: 12px; padding: 12px 18px; display: inline-flex; align-items: center; justify-content: center; gap: 12px; color: var(--ink); background: white; font-weight: 850; font-size: .88rem; text-decoration: none; cursor: pointer; }
.button-primary { color: white; background: var(--red); box-shadow: 0 12px 28px rgba(217,31,50,.22); }
.button-primary:hover { background: var(--red-dark); box-shadow: 0 16px 34px rgba(217,31,50,.27); }
.button-ghost, .button-secondary { background: white; border-color: var(--line-strong); }
.button-ghost:hover, .button-secondary:hover { border-color: #9da9ba; background: #f9fafc; }
.button-danger { color: white; background: var(--red-dark); }
.button-wide { width: 100%; }
.button-large { min-height: 54px; padding: 14px 24px; }
.button-small { min-height: 36px; padding: 7px 11px; font-size: .76rem; }
.trust-row { display: flex; flex-wrap: wrap; gap: 10px 22px; margin-top: 32px; color: #525f74; font-size: .77rem; font-weight: 700; }
.trust-row span { display: inline-flex; align-items: center; gap: 7px; }
.trust-row i { color: var(--red); font-style: normal; font-size: .62rem; font-weight: 900; }
.care-card { background: linear-gradient(150deg, #1b2940, #101a2b); color: white; padding: 34px; border-radius: 28px; box-shadow: 0 34px 80px rgba(21,34,56,.27); position: relative; overflow: hidden; }
.care-card::after { content: ""; position: absolute; width: 210px; height: 210px; border-radius: 50%; right: -90px; top: -90px; border: 42px solid rgba(255,255,255,.04); }
.care-card-top { display: flex; align-items: center; gap: 10px; color: #ffb9c1; font-size: .68rem; font-weight: 900; letter-spacing: .13em; }
.care-icon { width: 34px; height: 34px; display: grid; place-items: center; background: var(--red); border-radius: 10px; color: white; font-size: 1.35rem; }
.care-card h2 { font-size: clamp(1.7rem, 3vw, 2.35rem); line-height: 1.2; margin: 28px 0 14px; letter-spacing: -.03em; }
.care-card > p { color: #bec8d7; line-height: 1.75; font-size: .9rem; }
.emergency-call { display: grid; grid-template-columns: 1fr auto; align-items: center; gap: 0 15px; margin: 26px 0 18px; padding: 18px 20px; border-radius: 17px; color: white; background: var(--red); text-decoration: none; }
.emergency-call small { font-size: .7rem; opacity: .85; }
.emergency-call strong { grid-row: 1 / 3; grid-column: 2; font-size: 2.7rem; line-height: 1; }
.emergency-call span { font-size: .76rem; font-weight: 800; }
.care-note { padding-top: 18px; border-top: 1px solid rgba(255,255,255,.12); color: #aab7c9; font-size: .74rem; }
.metric-strip { display: grid; grid-template-columns: repeat(4, 1fr); border: 1px solid var(--line); border-radius: 18px; background: white; box-shadow: var(--shadow-sm); overflow: hidden; }
.metric-strip div { display: grid; gap: 3px; padding: 22px 24px; border-right: 1px solid var(--line); }
.metric-strip div:last-child { border-right: 0; }
.metric-strip strong { font-size: 1.08rem; letter-spacing: -.02em; }
.metric-strip span { color: var(--muted); font-size: .73rem; }
.process-section { padding: 95px 0 20px; }
.section-intro { display: flex; justify-content: space-between; align-items: end; gap: 30px; margin-bottom: 34px; }
.section-intro h2 { margin: 10px 0 0; font-size: clamp(2rem, 4vw, 3.4rem); line-height: 1.15; letter-spacing: -.045em; }
.process-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; }
.process-grid article { position: relative; min-height: 260px; padding: 30px; background: white; border: 1px solid var(--line); border-radius: 20px; box-shadow: var(--shadow-sm); }
.process-number { position: absolute; right: 22px; top: 20px; color: #c7cfdb; font-size: .72rem; font-weight: 900; }
.process-icon { width: 46px; height: 46px; display: grid; place-items: center; color: var(--red); background: var(--red-soft); border-radius: 14px; font-size: 1.25rem; font-weight: 900; }
.process-grid h3 { font-size: 1.2rem; margin: 26px 0 8px; }
.process-grid p { color: var(--muted); line-height: 1.7; font-size: .87rem; }

.intake-topbar { display: flex; justify-content: space-between; align-items: center; gap: 30px; margin-bottom: 30px; }
.intake-topbar h1 { margin: 5px 0 0; font-size: clamp(2rem, 4vw, 3.1rem); letter-spacing: -.04em; }
.intake-steps { display: flex; align-items: center; gap: 8px; color: #8792a3; font-size: .72rem; font-weight: 750; }
.intake-steps span { display: flex; align-items: center; gap: 7px; white-space: nowrap; }
.intake-steps i { width: 25px; height: 25px; display: grid; place-items: center; border-radius: 50%; background: #e7ebf1; color: #677286; font-style: normal; }
.intake-steps .active { color: var(--red-dark); }
.intake-steps .active i { background: var(--red); color: white; }
.intake-steps b { width: 26px; height: 1px; background: var(--line-strong); }
.intake-layout { display: grid; grid-template-columns: minmax(0, 1.5fr) minmax(280px, .55fr); gap: 24px; align-items: start; }
.intake-panel, .chat-panel, .document-card, .auth-card, .review-card, .workspace-card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); box-shadow: var(--shadow-sm); }
.intake-panel, .chat-panel { padding: clamp(24px, 4vw, 44px); }
.panel-heading { display: flex; gap: 15px; align-items: center; }
.panel-heading h2 { font-size: 1.55rem; margin: 0 0 3px; }
.panel-heading p { color: var(--muted); margin: 0; font-size: .84rem; }
.panel-icon { width: 46px; height: 46px; flex: 0 0 46px; display: grid; place-items: center; color: var(--red); background: var(--red-soft); border-radius: 14px; font-size: .72rem; font-weight: 900; }
.emergency-strip { margin: 24px 0; padding: 14px 16px; display: flex; align-items: center; justify-content: space-between; gap: 14px; background: var(--red-soft); border: 1px solid #facbd1; border-radius: 12px; color: #84202c; }
.emergency-strip strong { font-size: .86rem; }
.emergency-strip span { font-size: .8rem; }
.emergency-strip a { color: var(--red-dark); font-weight: 900; }
.emergency-strip.large { margin-top: 0; }
.form-stack { display: grid; gap: 18px; }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-stack label { display: grid; gap: 8px; color: #303c50; font-weight: 800; font-size: .82rem; }
.form-stack label small, .complaint-label > small { color: var(--muted); font-weight: 500; font-size: .7rem; }
input, select, textarea { width: 100%; border: 1px solid var(--line-strong); border-radius: 11px; padding: 12px 13px; color: var(--ink); background: #fbfcfe; outline: none; }
input::placeholder, textarea::placeholder { color: #98a2b3; }
textarea { line-height: 1.65; resize: vertical; }
input:focus, select:focus, textarea:focus { border-color: var(--red); background: white; box-shadow: 0 0 0 4px rgba(217,31,50,.09); }
.complaint-label { margin-top: 2px; }
.privacy-mini { display: flex; align-items: center; gap: 10px; min-height: 70px; padding: 12px 14px; border: 1px solid #cce6dc; border-radius: 11px; background: var(--success-soft); }
.privacy-mini > span { color: var(--success); font-size: .55rem; }
.privacy-mini div { display: grid; }
.privacy-mini strong { font-size: .76rem; color: #086548; }
.privacy-mini small { color: #50786a; font-size: .66rem; }
.consent-row { display: grid !important; grid-template-columns: 22px 1fr; align-items: start; padding: 14px; border: 1px solid var(--line); border-radius: 11px; background: #fafbfc; color: var(--muted) !important; font-weight: 500 !important; line-height: 1.6; }
.consent-row input { width: 18px; height: 18px; margin-top: 2px; accent-color: var(--red); }
.consent-row a { margin: 0 3px; font-weight: 800; }
.form-error { padding: 12px 14px; background: var(--red-soft); border: 1px solid #facbd1; color: #8d1e2b; border-radius: 10px; font-size: .82rem; }
.intake-aside { display: grid; gap: 18px; }
.aside-emergency, .aside-section, .human-review { border-radius: 18px; padding: 22px; }
.aside-emergency { display: flex; gap: 13px; color: white; background: var(--navy); box-shadow: var(--shadow-sm); }
.aside-emergency > span { width: 30px; height: 30px; flex: 0 0 30px; display: grid; place-items: center; border-radius: 9px; background: var(--red); font-weight: 900; }
.aside-emergency strong { font-size: .9rem; }
.aside-emergency p { color: #bdc7d6; font-size: .75rem; line-height: 1.6; margin: 8px 0 12px; }
.aside-emergency a { color: white; font-size: 1.5rem; font-weight: 900; text-decoration: none; }
.aside-section { background: white; border: 1px solid var(--line); }
.aside-section h3 { font-size: 1rem; margin: 8px 0 14px; }
.check-list { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; }
.check-list li { position: relative; padding-left: 22px; color: var(--muted); font-size: .75rem; }
.check-list li::before { content: "✓"; position: absolute; left: 0; color: var(--success); font-weight: 900; }
.human-review { display: flex; align-items: flex-start; gap: 12px; background: var(--red-soft); color: #6f2630; }
.human-review > span { width: 28px; height: 28px; flex: 0 0 28px; display: grid; place-items: center; border-radius: 50%; background: var(--red); color: white; font-weight: 900; }
.human-review p { margin: 0; font-size: .74rem; line-height: 1.6; }
.human-review strong { display: block; color: var(--red-dark); }
.chat-header { display: flex; justify-content: space-between; align-items: center; gap: 18px; margin-bottom: 20px; }
.chat-header h2 { font-size: 1.7rem; margin: 5px 0 0; }
.chat-actions { display: flex; align-items: center; gap: 12px; }
.case-reference { color: var(--muted); font-size: .68rem; text-align: right; }
.case-reference strong { display: block; color: var(--ink); letter-spacing: .07em; font-size: .76rem; }
.interview-progress { display: grid; grid-template-columns: 1fr 180px; align-items: center; gap: 20px; padding: 14px 16px; background: #f7f8fb; border-radius: 12px; }
.interview-progress > div:first-child { display: grid; }
.interview-progress span { font-size: .78rem; font-weight: 850; }
.interview-progress small { color: var(--muted); font-size: .66rem; }
.progress-track { height: 7px; border-radius: 999px; background: #e3e7ed; overflow: hidden; }
.progress-track i { display: block; width: 10%; height: 100%; border-radius: inherit; background: linear-gradient(90deg, var(--red), #ff6473); transition: width .35s ease; }
.chat-disclaimer { display: flex; align-items: center; gap: 9px; margin-top: 12px; color: var(--muted); font-size: .72rem; }
.chat-disclaimer > span { width: 20px; height: 20px; display: grid; place-items: center; border-radius: 50%; background: #e8edf4; color: #536176; font-weight: 900; }
.messages { display: flex; flex-direction: column; gap: 18px; min-height: 300px; max-height: 560px; overflow-y: auto; padding: 26px 3px; scrollbar-color: #cad1dc transparent; }
.message { max-width: 86%; display: flex; gap: 10px; align-items: flex-start; }
.message-avatar { width: 34px; height: 34px; flex: 0 0 34px; display: grid; place-items: center; border-radius: 11px; background: var(--navy); color: white; font-size: .65rem; font-weight: 900; }
.message > div { padding: 13px 16px; border-radius: 15px; background: #f0f3f7; }
.message strong { display: block; color: var(--muted); font-size: .66rem; margin-bottom: 4px; }
.message p { margin: 0; line-height: 1.7; white-space: pre-wrap; font-size: .9rem; }
.message-patient { align-self: flex-end; flex-direction: row-reverse; }
.message-patient .message-avatar { background: var(--red); }
.message-patient > div { color: white; background: var(--red); border-bottom-right-radius: 4px; }
.message-patient strong { color: #ffd9de; }
.message-assistant > div { border-bottom-left-radius: 4px; }
.typing-indicator { display: flex; align-items: center; gap: 4px; margin: -12px 0 18px 45px; color: var(--muted); font-size: .68rem; }
.typing-indicator i { width: 6px; height: 6px; border-radius: 50%; background: #9aa5b5; animation: typing 1.1s infinite ease-in-out; }
.typing-indicator i:nth-child(2) { animation-delay: .14s; }
.typing-indicator i:nth-child(3) { animation-delay: .28s; }
.typing-indicator span { margin-left: 5px; }
@keyframes typing { 0%, 60%, 100% { transform: translateY(0); opacity: .45; } 30% { transform: translateY(-4px); opacity: 1; } }
.message-form { display: grid; grid-template-columns: 1fr auto; gap: 10px; align-items: stretch; border-top: 1px solid var(--line); padding-top: 18px; }
.message-form textarea { min-height: 56px; }
.send-button { min-width: 95px; border: 0; background: var(--red); color: white; border-radius: 11px; padding: 0 18px; font-weight: 850; cursor: pointer; }
.case-status { display: grid; gap: 3px; margin: 0 0 14px; padding: 16px 18px; border-radius: 12px; }
.case-status strong { font-size: .88rem; }
.case-status span { font-size: .74rem; }
.status-ready { color: #056548; background: var(--success-soft); border: 1px solid #bce8d8; }
.status-emergency { color: #8e1b27; background: var(--red-soft); border: 1px solid #f3b7bf; }

.document-card { padding: clamp(28px, 6vw, 68px); max-width: 900px; margin: 0 auto; }
.document-card h1 { font-size: clamp(2rem, 4vw, 3rem); margin: 8px 0 24px; }
.document-card h2 { margin-top: 34px; font-size: 1.15rem; }
.document-card p { color: #4f5d72; line-height: 1.85; }
.notice { background: var(--amber-soft); color: #6c4b08 !important; padding: 15px; border-radius: 10px; border: 1px solid #f0d69e; }

.auth-layout { display: grid; grid-template-columns: 1.05fr .95fr; max-width: 1050px; margin: 14px auto; border-radius: 28px; overflow: hidden; box-shadow: var(--shadow-lg); }
.auth-intro { padding: clamp(38px, 6vw, 72px); color: white; background: linear-gradient(145deg, #192841, #101a2b); }
.auth-intro h1 { margin: 20px 0; font-size: clamp(2.5rem, 5vw, 4.5rem); line-height: 1.08; letter-spacing: -.05em; }
.auth-intro > p { color: #bdc7d5; line-height: 1.8; }
.auth-points { display: grid; gap: 10px; margin-top: 32px; color: #dfe5ee; font-size: .78rem; }
.auth-card { padding: clamp(34px, 5vw, 62px); border: 0; border-radius: 0; box-shadow: none; }
.auth-card h1, .auth-card h2 { font-size: 2rem; margin: 12px 0 4px; }
.auth-card > p { color: var(--muted); margin: 0 0 28px; }
.auth-badge { display: inline-flex; padding: 6px 9px; border-radius: 7px; color: var(--red-dark); background: var(--red-soft); font-size: .63rem; font-weight: 900; letter-spacing: .1em; }
.auth-footnote { display: flex; align-items: center; justify-content: center; gap: 7px; margin-top: 20px; color: var(--muted); font-size: .68rem; }
.auth-footnote span { color: var(--success); }
.error-card { width: min(520px, 100%); margin: 40px auto; border-radius: var(--radius); box-shadow: var(--shadow-sm); }

.dashboard-header, .case-title-row { display: flex; justify-content: space-between; align-items: end; gap: 24px; margin-bottom: 28px; }
.dashboard-header h1, .case-title-row h1 { font-size: clamp(2.2rem, 4vw, 3.5rem); margin: 6px 0 2px; letter-spacing: -.045em; }
.dashboard-header p, .case-title-row p { color: var(--muted); margin: 0; font-size: .85rem; }
.dashboard-actions { display: flex; gap: 9px; flex-wrap: wrap; }
.dashboard-stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 22px; }
.dashboard-stats article { display: grid; padding: 20px; border: 1px solid var(--line); border-radius: 16px; background: white; box-shadow: var(--shadow-sm); }
.dashboard-stats span { color: var(--muted); font-size: .72rem; font-weight: 750; }
.dashboard-stats strong { margin: 8px 0 2px; font-size: 2rem; line-height: 1; letter-spacing: -.04em; }
.dashboard-stats small { color: #98a2b3; font-size: .64rem; }
.text-red { color: var(--red); }
.workspace-card { overflow: hidden; }
.workspace-toolbar, .card-heading { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 20px 24px; border-bottom: 1px solid var(--line); }
.workspace-toolbar h2, .card-heading h2 { margin: 0; font-size: 1.05rem; }
.workspace-toolbar p { margin: 2px 0 0; color: var(--muted); font-size: .68rem; }
.role-badge, .review-required { display: inline-flex; padding: 6px 9px; border-radius: 999px; color: var(--red-dark); background: var(--red-soft); font-size: .63rem; font-weight: 900; letter-spacing: .07em; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; min-width: 920px; }
th, td { padding: 15px 17px; text-align: left; border-bottom: 1px solid var(--line); vertical-align: middle; }
th { color: #7a8699; font-size: .64rem; text-transform: uppercase; letter-spacing: .08em; background: #fafbfc; }
td { color: #445066; font-size: .78rem; }
tbody tr:hover { background: #fcfcfd; }
.case-code { color: var(--ink); font-size: .76rem; letter-spacing: .04em; }
.complaint-cell { max-width: 320px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.urgency-emergency td:first-child { border-left: 4px solid var(--red); }
.urgency-urgent td:first-child { border-left: 4px solid var(--amber); }
.badge { display: inline-flex; padding: 5px 8px; border-radius: 999px; font-size: .61rem; font-weight: 900; text-transform: uppercase; background: #eef1f5; white-space: nowrap; }
.badge-emergency { color: #9b2030; background: #ffe5e8; }
.badge-urgent { color: #855208; background: #fff0c7; }
.badge-pending, .badge-neutral { color: #566276; background: #eef1f5; }
.badge-routine, .badge-soon { color: #087052; background: #e5f6f0; }
.status-text { font-size: .67rem; font-weight: 800; }
.status-ready { color: var(--success); }
.status-escalated { color: var(--red-dark); }
.open-case, .text-link, .back-link { color: var(--red-dark); font-weight: 850; text-decoration: none; white-space: nowrap; }
.back-link { display: inline-block; margin-bottom: 18px; font-size: .8rem; }
.empty-state { padding: 55px !important; text-align: center; }
.empty-state strong, .empty-state span { display: block; }
.empty-state span { color: var(--muted); margin-top: 4px; }
.risk-stack { display: flex; gap: 7px; flex-wrap: wrap; justify-content: flex-end; }
.review-grid { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(280px, .58fr); gap: 20px; align-items: start; }
.review-card { padding: 24px; box-shadow: none; }
.review-card .card-heading { margin: -24px -24px 20px; }
.summary-list { display: grid; grid-template-columns: 180px 1fr; gap: 0; margin: 0; }
.summary-list dt, .summary-list dd { padding: 10px 0; border-bottom: 1px solid var(--line); }
.summary-list dt { color: var(--muted); font-size: .72rem; font-weight: 800; }
.summary-list dd { margin: 0; color: #354156; line-height: 1.6; font-size: .8rem; }
.ai-note { margin: 20px 0 0; padding: 12px; background: var(--amber-soft); color: #6c4b08; border: 1px solid #f0d69e; border-radius: 9px; font-size: .72rem; }
.review-sidebar { display: grid; gap: 18px; }
.decision-card h2 { margin: 6px 0 20px; font-size: 1.15rem; }
.flag-card { background: var(--red-soft); border-color: #f3c4ca; }
.flag-card h3 { margin-top: 0; font-size: .9rem; color: var(--red-dark); }
.flag-card ul { margin: 0; padding: 0; list-style: none; display: grid; gap: 9px; }
.flag-card li { display: grid; font-size: .74rem; }
.flag-card small { color: var(--muted); }
.transcript-card { margin-top: 20px; }
.staff-transcript { display: grid; gap: 10px; }
.transcript-line { position: relative; padding: 15px 78px 15px 17px; border-left: 3px solid #c7cfda; background: #f7f8fa; border-radius: 9px; }
.transcript-patient { border-left-color: var(--red); }
.transcript-line strong { font-size: .68rem; color: var(--muted); }
.transcript-line p { margin: 4px 0 0; line-height: 1.65; font-size: .82rem; }
.transcript-line time { position: absolute; right: 14px; top: 14px; color: #98a2b3; font-size: .65rem; }
.danger-zone { margin-top: 20px; padding: 17px 20px; border: 1px solid #f0c5cb; border-radius: 12px; background: var(--red-soft); }
.danger-zone summary { color: var(--red-dark); font-weight: 850; cursor: pointer; }
.inline-form { display: flex; gap: 10px; }
.inline-form input { max-width: 300px; }

.admin-grid { display: grid; grid-template-columns: minmax(280px, .65fr) minmax(0, 1.35fr); gap: 20px; align-items: start; }
.create-user-card .card-heading { margin-bottom: 20px; }
.users-card { overflow: hidden; }
.user-list { display: grid; }
.user-row { display: grid; grid-template-columns: 42px 1fr auto minmax(150px, auto); gap: 13px; align-items: center; padding: 16px 20px; border-bottom: 1px solid var(--line); }
.user-row:last-child { border-bottom: 0; }
.user-row.is-inactive { opacity: .55; background: #f7f8fa; }
.user-avatar { width: 42px; height: 42px; display: grid; place-items: center; border-radius: 13px; color: white; background: var(--navy); font-weight: 900; }
.user-info { display: grid; }
.user-info strong { font-size: .82rem; }
.user-info span, .user-info small { color: var(--muted); font-size: .66rem; }
.account-state { color: var(--success); font-size: .68rem; font-weight: 850; }
.is-inactive .account-state { color: var(--red-dark); }
.user-controls { display: flex; align-items: center; justify-content: flex-end; gap: 8px; }
.user-controls form { margin: 0; }
.user-controls details { position: relative; }
.user-controls summary { color: var(--red-dark); font-size: .7rem; font-weight: 800; cursor: pointer; list-style: none; }
.password-reset { position: absolute; z-index: 10; right: 0; top: 28px; width: 280px; display: grid; gap: 8px; padding: 12px; border: 1px solid var(--line); border-radius: 12px; background: white; box-shadow: var(--shadow-lg); }

.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }
[hidden] { display: none !important; }

@media (max-width: 1000px) {
  .hero { grid-template-columns: 1fr; }
  .care-card { max-width: 680px; }
  .metric-strip { grid-template-columns: 1fr 1fr; }
  .metric-strip div:nth-child(2) { border-right: 0; }
  .metric-strip div:nth-child(-n+2) { border-bottom: 1px solid var(--line); }
  .dashboard-stats { grid-template-columns: 1fr 1fr; }
  .intake-layout, .review-grid, .admin-grid { grid-template-columns: 1fr; }
  .intake-aside { grid-template-columns: repeat(3, 1fr); }
  .review-sidebar { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 760px) {
  .demo-ribbon { font-size: .6rem; }
  .site-header { min-height: 70px; padding: 0 4vw; }
  .brand-copy small { display: none; }
  .site-nav > a:not(.nav-login), .user-chip { display: none; }
  .site-nav > a, .nav-button { padding: 8px 9px; font-size: .73rem; }
  .page-shell { width: min(94vw, 1240px); padding: 36px 0 60px; }
  .hero { min-height: auto; padding-top: 10px; }
  .hero h1 { font-size: clamp(3rem, 15vw, 5.1rem); }
  .process-grid { grid-template-columns: 1fr; }
  .section-intro { display: block; }
  .intake-topbar { align-items: flex-start; flex-direction: column; }
  .intake-steps { width: 100%; overflow-x: auto; padding-bottom: 5px; }
  .form-grid { grid-template-columns: 1fr; }
  .intake-aside { grid-template-columns: 1fr; }
  .chat-header { align-items: flex-start; flex-direction: column; }
  .chat-actions { width: 100%; justify-content: space-between; }
  .interview-progress { grid-template-columns: 1fr; gap: 10px; }
  .auth-layout { grid-template-columns: 1fr; }
  .auth-intro { display: none; }
  .auth-card { border-radius: 22px; }
  .dashboard-header, .case-title-row { align-items: flex-start; flex-direction: column; }
  .risk-stack { justify-content: flex-start; }
  .review-sidebar { grid-template-columns: 1fr; }
  .summary-list { grid-template-columns: 1fr; }
  .summary-list dt { padding-bottom: 2px; border-bottom: 0; }
  .user-row { grid-template-columns: 42px 1fr auto; }
  .user-controls { grid-column: 2 / -1; justify-content: flex-start; }
  .site-footer { align-items: flex-start; flex-direction: column; }
}

@media (max-width: 520px) {
  .brand-mark { width: 38px; height: 38px; border-radius: 12px; }
  .brand-copy strong { font-size: 1rem; }
  .hero h1 { font-size: 3.25rem; }
  .hero-kicker { font-size: .56rem; }
  .button-row .button { width: 100%; }
  .metric-strip, .dashboard-stats { grid-template-columns: 1fr; }
  .metric-strip div { border-right: 0; border-bottom: 1px solid var(--line); }
  .metric-strip div:last-child { border-bottom: 0; }
  .intake-panel, .chat-panel, .review-card { padding: 20px 17px; border-radius: 16px; }
  .review-card .card-heading { margin: -20px -17px 18px; padding: 17px; }
  .emergency-strip { align-items: flex-start; flex-direction: column; }
  .chat-actions { align-items: flex-start; flex-direction: column; }
  .case-reference { text-align: left; }
  .message { max-width: 96%; }
  .message-avatar { width: 30px; height: 30px; flex-basis: 30px; }
  .message-form { grid-template-columns: 1fr; }
  .send-button { min-height: 46px; }
  .dashboard-actions { width: 100%; }
  .dashboard-actions .button { flex: 1; }
  .inline-form { flex-direction: column; }
  .user-row { grid-template-columns: 36px 1fr; }
  .user-avatar { width: 36px; height: 36px; }
  .account-state { grid-column: 2; }
  .user-controls { grid-column: 2; flex-wrap: wrap; }
}